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ISSN 2083-6473
ISSN 2083-6481 (electronic version)
 

 

 

Editor-in-Chief

Associate Editor
Prof. Tomasz Neumann
 

Published by
TransNav, Faculty of Navigation
Gdynia Maritime University
3, John Paul II Avenue
81-345 Gdynia, POLAND
www http://www.transnav.eu
e-mail transnav@umg.edu.pl
The Committed Service Crew – The Impact of Passenger Proximity on Organizational Commitment and Job Satisfaction
ABSTRACT: The present study focuses on the pattern of organizational commitment and job satisfaction among seafarers working on passenger vessels, compared to those working on board other types of ships. The dependent variable in the study is organizational commitment. Work position, age and job satisfaction are used as independent variables. The question posed in this study is whether the pattern of organizational commitment and job satisfaction differ depending on the proximity to passengers. The material is based on a survey sent to a random sample of seafarers in the Swedish Transport Agency’s register of seafarers. It has been analyzed with descriptive statistics and multivariate regressions comparing the two categories of vessels. The results show that organizational commitment is higher on passenger vessels, while the effect of job satisfaction on organizational commitment is slightly higher for ships that do not carry passengers. For managers in the service department, the level of commitment is to a higher extent dependent on job satisfaction. Development and communication of career options and opportunities for the service crew is suggested as a way to enhance organizational commitment and job satisfaction among this group.
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Citation note:
Sandberg C., Hult C., Österman C., Praetorius G.P.: The Committed Service Crew – The Impact of Passenger Proximity on Organizational Commitment and Job Satisfaction. TransNav, the International Journal on Marine Navigation and Safety of Sea Transportation, Vol. 14, No. 3, doi:10.12716/1001.14.03.10, pp. 595-600, 2020

Other publications of authors:

A. Kataria, E.H. Holder, G.P. Praetorius, M. Baldauf, J.-U. Schröder-Hinrichs

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